Terms & Conditions
All bookings secured with a £50.00 non- refundable deposit with the balance due 30 days before the event. Bookings cancelled 28 days before the hire date incur 50% of the full hire charge. Bookings cancelled within 7 days incur 75% of the full hire charge, we will always endeavour to accommodate clients on an alternative date but this cannot be guaranteed.
You are responsible for checking with your venue that we are able to attend and that there is enough space for us to serve, a 5 x 8 ft area should be sufficient with access to an electricity socket. Any doorways that we need to pass through should be at least 36" wide and if there are any steps (as few as possible please) to negotiate we will need the help of at least two strong bodies to help us to our site. We normally arrive 30 minutes before service time to liaise with a member of staff & set the bike up.
Unless otherwise agreed our standard duration of serve is 2 hours. When booking with us you are booking the agreed time slot and service will commence at the agreed time. If we are unable to reach your venue by the agreed time we will contact you on route and your service will commence once we have arrived and have set up. It will be required that we will need a parking space available for our transport. If for any reason parking is not available and we cannot find a legal parking space on the day then we reserve the right to cancel booking and issue refund minus costs incurred.
You get to choose your own 6 flavours of ice cream from our menu. Chosen ice cream flavours are subject to availability. If we are unable to get any of your choices a suitable replacement will be chosen.
There may be an additional travel cost for events over the distance of 50 miles from our base in Essex mostly to cover our fuel costs. Please note there is an additional charge of £1.50 per head for guest numbers exceeding 100.
Adults must supervise children when obtaining an ice cream if their child has any allergies whatsoever, to nuts or dairy products*, ice cream or toppings, it is the parent’s responsibility to bring them to be served and inform the member of staff serving the ice cream, that they have a particular allergy.